ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Edition	2012
Published Date	2012
Published By	International Standardization Organisation
Page Count	32