ISO 11367:2025-ISW87839

Service excellence — Principles and model for public service organizations

Service excellence — Principles and model for public service organizations

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Service excellence — Principles and model for public service organizations

This document establishes the principles of public service excellence and gives guidance on a public service excellence model.

This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.

Edition2025
Published Date2025
Published ByInternational Standardization Organisation
Page Count34