ISO 21800:2025

Guidance for organizations to increase consumer understanding of online terms and conditions Published (Edition 1, 2025)

Abstract

This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).

This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.