ISO/IEC 30105-1:2016

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

– covers IT-enabled business processes that are outsourced;

– is not intended to address IT processes but includes references to them at key touchpoints for completeness;

– is applicable to the service provider, not to the customer;

– is applicable to all lifecycle processes of ITES-BPO;

– serves as a process reference model for organizations providing ITES-BPO services.

Edition	2016
Standard Part No	1
Published Date	2016
Published By	International Standardization Organisation /International Electrotechnical Commission
Page Count	24