ISO/TS 19384:2026

Service excellence — Guidance for the application of digital approaches to achieve service excellence (Edition 1, 2026)

Abstract
This document gives guidance on applying ISO 23592, including principles, models and specific application methods, to achieve service excellence by implementing and using digital approaches.

This document is applicable to organizations having, or planning to have, digital approaches to achieve service excellence.

General information
Status : Published
Publication date : 2026-02
Stage : International Standard published
Edition : 1
Number of pages : 25